Privacy Policy for Val-Luv.com
1. Introduction
Val-Luv, accessible at val-luv.com, is committed to safeguarding the privacy and personal data of its users. We understand the importance of data protection and uphold your right to transparency, security, and control over your personal information. This Privacy Policy details how we collect, process, and protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access or use the services provided through val-luv.com, including browsing our website, creating an account, making purchases, or engaging with our customer service. For the purpose of data protection laws, Val-Luv is the Data Controller with respect to all personal data collected through this website. If you have any questions about this policy or about how your data is handled, please contact us at [email protected].
3. Categories of Personal Data Processed
We collect and process the following categories of personal data:
a. Usage Data:
Information about how you use our site, such as IP address, browser type, operating system, referring URLs, page interactions, and session durations.
b. Account Data:
Information you provide when you create an account, including your full name, shipping and billing addresses, email address, and phone number.
c. Profile Data:
Information you voluntarily provide to enhance your profile, including your communication preferences, purchase history, and behavioral tendencies across our platform.
d. Communication Data:
Records of your correspondence with Val-Luv via email, contact forms, or customer service interactions, including feedback and support requests.
e. Technical Data:
Data regarding the devices you use, such as hardware model, mobile network information, web server details, time zone settings, and device identifiers.
f. Transaction Data:
Information relating to product purchases, including billing details, delivery addresses, and payment confirmation (note: we do not store full credit card details — secure third-party processors handle all payments).
g. Preference Data:
Marketing and communication preferences, opted-in subscriptions, product notifications, and expressed interests in specific products or categories.
4. Legal Bases for Data Processing
Your personal data is collected and processed on the following legal grounds:
– Contractual Necessity: To fulfill our obligations when you purchase products, manage your account, or seek customer support.
– Legitimate Interests: For internal administrative purposes, product enhancements, fraud prevention, and understanding user behavior to improve our services where such interests are not overridden by your rights.
– Consent: When you opt-in to marketing communications, cookies, or other optional services, we will rely on your consent to process respective data.
– Compliance with Legal Obligations: As required by applicable laws and regulations.
5. Your Rights
Under GDPR and CCPA frameworks, you have the following rights with respect to your personal data:
– Right of Access: You may request a copy of your personal data held by us.
– Right to Rectification: You may correct or update incorrect or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data, subject to certain conditions.
– Right to Restriction: You may limit the way we use your data.
– Right to Data Portability: You may receive your data in a structured, machine-readable format for your own use or transmission to another controller.
– Right to Object: You may object to data processing based on legitimate interests or direct marketing.
– Non-Discrimination: Under CCPA, you will not be discriminated against for exercising your privacy rights.
To exercise any of the above rights, contact us at [email protected].
6. Security Measures
Val-Luv employs robust technical and organizational security measures to protect your data, including:
– Encryption of sensitive data in transit and at rest
– Role-based access control for internal data handling
– Firewall and intrusion detection monitoring
– Regular data backups and disaster recovery systems
– Ongoing staff training in information security and data protection practices
Despite our efforts, no online transmission or storage system is entirely invulnerable; however, we maintain and monitor strict safeguards to mitigate risk.
7. International Data Transfers
Where we transfer your personal data outside the United Kingdom, European Economic Area (EEA), or California (as applicable), such transfers are carried out in accordance with valid legal mechanisms, including Standard Contractual Clauses approved by the European Commission, and compliance with relevant data residency requirements and privacy frameworks.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
– Account Data: Retained as long as your account remains active.
– Transaction Data: Retained for 7 years for tax and regulatory compliance.
– Communication Data: Retained for up to 3 years after your last interaction.
– Profile and Preference Data: Retained until you update or delete this information.
– Cookie and Usage Data: Retained in accordance with our cookie policy (see below), typically ranging from session-only to a maximum of 24 months.
Upon expiry of the retention period, data will be securely deleted or anonymized.
9. Cookie Policy
Val-Luv uses cookies and similar tracking technologies to enhance user experience, personalize content, and measure performance. Types of cookies used include:
– Essential Cookies: Necessary for the website’s operation and cannot be disabled.
– Functional Cookies: Enable site customizations based on your preferences or previous interactions.
– Analytics Cookies: Collect aggregated data on site usage to help us improve performance and usability.
– Performance Cookies: Enhance site speed and user experience metrics.
10. Cookie Management & Compliance
Upon visiting val-luv.com, you will be presented with options to accept or manage cookies in compliance with GDPR and CCPA. You may change or withdraw cookie consents at any time via your browser settings or the cookie preference center linked in the website footer.
Under the CCPA, cookies and usage data may be considered personal information. You may opt out of cookies that facilitate data sales or sharing by selecting “Do Not Sell or Share My Personal Information,” accessible from the cookie management interface.
11. Children’s Data
Val-Luv does not knowingly collect or process personal information from children under the age of 13. If you believe a child has submitted personal data to our platform without proper consent, please contact us immediately at [email protected] so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any significant modifications will be communicated prominently on val-luv.com. We encourage users to مراجعة this policy periodically to stay informed of updates.
13. Contact Us
If you have any questions, concerns, or requests related to your personal data or this policy, please contact our Privacy Team at:
Email: [email protected]
Website: https://val-luv.com
At Val-Luv, we take your privacy seriously. We are committed to full compliance with applicable data protection laws, and welcome your inquiries at any time.